Terms & Conditions

By accessing or using Bellmoro's Website — whether via desktop, mobile, or any other device — you confirm that you have read and agreed to these Terms and Conditions, our Privacy Policy, and any other policies referenced herein.

These Terms apply to all visitors, registered users, and purchasers. Your continued use of the Website following any update to these Terms constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

If you are placing an order on behalf of a business entity, you represent that you have authority to bind that entity to these Terms, and the term "you" shall refer to that entity.

To purchase from Bellmoro, you must be at least 18 years of age or have the consent of a legal guardian. By placing an order, you represent and warrant that you meet this requirement.

When creating an account on our Website, you agree to:

• Provide accurate, complete, and current registration information.
• Maintain the security of your password and immediately notify us of any unauthorised use of your account.
• Take responsibility for all activities occurring under your account.
• Not create accounts using false identities, automated methods, or for the purpose of commercial resale without prior written consent.

Bellmoro reserves the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or acts in a manner inconsistent with our brand values.

Every Bellmoro product is meticulously crafted by skilled artisans using premium full-grain and top-grain calf leather sourced from certified tanneries. Our leather is predominantly vegetable-tanned to ensure durability, patina development, and ethical production practices.

We make every effort to display our products as accurately as possible. However, please be aware of the following:

• Colour variation: Natural leather exhibits tonal variations between hides. Display colours may vary slightly from the actual product due to monitor calibration and screen settings.
• Texture & grain: As a natural material, leather grain, pore pattern, and surface markings are inherent characteristics — not defects — and may vary between pairs.
• Handcrafted nature: Minor variations in stitching, finishing, and sole attachment are hallmarks of genuine handcraft and are not considered manufacturing flaws.
• Sizing: Bellmoro sizes follow Indian and UK standard sizing. We recommend consulting our size guide before ordering. Sizing can vary slightly between styles.

Bellmoro reserves the right to modify, discontinue, or limit quantities of any product without prior notice. Availability shown on the Website is indicative and subject to change.

All orders placed on www.bellmoro.com are subject to acceptance and availability. Placing an order constitutes an offer to purchase the product(s) under these Terms. We reserve the right to refuse or cancel any order at any stage, including after confirmation, in the following circumstances:

• Product availability or stock discrepancies identified after order placement.
• Errors in product description or pricing published on the Website.
• Suspected fraudulent, unauthorised, or suspicious payment activity.
• Inability to verify delivery address or customer identity.
• Failure to obtain payment authorisation.

A binding contract between you and Bellmoro is formed only upon dispatch of your order, confirmed by a shipping notification sent to your registered email address.

Full payment is required at the time of order for all standard products. For bespoke and custom orders, a 50% advance deposit is required at the time of order confirmation, with the balance due prior to dispatch.

All prices displayed on Bellmoro's Website are in Indian Rupees (INR ₹) and are inclusive of applicable Goods & Services Tax (GST) as per prevailing Indian tax regulations, unless otherwise stated.

Bellmoro reserves the right to revise prices at any time without prior notice. Price changes will not affect orders already confirmed and paid at the previous price, except in cases of manifest pricing errors.

In the event of a pricing error on the Website — where a product is listed at an obviously incorrect or erroneous price — Bellmoro reserves the right to cancel the order(s) placed at that incorrect price and will offer customers the option to re-order at the correct price or receive a full refund.

Promotional discount codes, seasonal offers, and loyalty rewards are subject to their own specific terms and may not be combined with other offers unless explicitly stated.

Bellmoro offers made-to-order and fully bespoke footwear programmes for discerning customers. Custom orders are governed by the following specific conditions in addition to these general Terms:

• Non-refundable deposit: A 50% advance is collected before production commences. This deposit is non-refundable once leatherwork begins, as materials are cut and prepared specifically for your order.
• Non-returnable: Custom and bespoke orders are made exclusively to your specifications and are therefore not eligible for return or exchange, except in cases of genuine manufacturing defect.
• Production timelines: Custom orders typically require 4–8 weeks from design confirmation to dispatch. Timelines are estimates; delays due to material sourcing or craftsmanship quality checks will be communicated promptly.
• Design approval: Customers will receive a design brief and material swatch approval before production begins. Changes requested after approval may incur additional charges.
• Measurements: Accurate foot measurements are the customer's responsibility. Bellmoro cannot be held responsible for fit issues arising from inaccurate measurements provided by the customer.

Bellmoro ships across India via trusted logistics partners. All orders are dispatched from our atelier in Agra, Uttar Pradesh. Shipping timelines and conditions are as follows:

Delivery timelines are estimates and may be affected by public holidays, weather disruptions, remote locations, or logistics partner delays. Bellmoro is not liable for delays caused by factors beyond our reasonable control.

Risk of loss and title for products passes to you upon delivery to the shipping address provided. Please inspect your order upon receipt. Any claims for damaged, incorrect, or missing items must be raised within 48 hours of delivery with photographic evidence sent to support@bellmoro.com.

Bellmoro currently ships within India only. International shipping is available on a case-by-case basis — please contact us directly for international order enquiries.

Bellmoro offers a 15-day hassle-free return and exchange policy from the date of delivery for standard (non-custom) purchases, subject to the following conditions:

• Shoes must be unworn, unaltered, and in original condition with all original packaging, dust bags, and shoe trees included.
• The original invoice or proof of purchase must be presented or quoted at the time of return.
• Products showing signs of wear, modification, or damage caused by the customer are not eligible for return.
• Sale items, discounted products, and items purchased during clearance events are final sale and non-returnable.
• Custom, bespoke, and made-to-order products are strictly non-returnable and non-exchangeable unless there is a proven manufacturing defect.

To initiate a return or exchange, please contact our team at support@bellmoro.com or call us during business hours. We will arrange reverse pickup through our logistics partner from most PIN codes across India.

Refunds for eligible returns will be processed within 7–10 business days of our receiving and inspecting the returned item, to the original payment method. Shipping charges (if any) are non-refundable unless the return is due to our error.

Every pair of Bellmoro shoes carries a 6-month craftsmanship warranty from the date of purchase, covering manufacturing defects in materials and workmanship under normal use conditions.

The warranty covers:

• Sole separation or delamination under normal wear conditions.
• Stitching failure not caused by misuse or excessive wear.
• Structural integrity defects in the leather upper attributable to manufacturing.

The warranty does not cover:

• Normal wear and tear, including scuffing, creasing, and sole wearing.
• Damage from exposure to excessive moisture, heat, chemicals, or abrasive surfaces.
• Alterations or repairs carried out by any party other than Bellmoro.
• Cosmetic damage including colour fading from sunlight or misuse.

To make a warranty claim, please contact support@bellmoro.com with your order number, purchase date, and photographic evidence of the defect. Our team will assess the claim and respond within 5 business days.

All content on the Bellmoro Website — including but not limited to the brand name, logo, design marks, product photographs, copy, typography, editorial text, lookbook imagery, and website architecture — is the exclusive intellectual property of Bellmoro and is protected under applicable Indian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only. You may not:

• Reproduce, copy, redistribute, or commercially exploit any content from the Bellmoro Website without prior written consent.
• Use Bellmoro's trademarks, trade names, or brand assets in any manner that could cause confusion or imply affiliation.
• Scrape, data-mine, or use automated tools to access or index the Website's content.
• Create derivative works based on Bellmoro's designs, product photography, or editorial content.

Any feedback, suggestions, or ideas submitted to Bellmoro may be used by us without obligation or compensation to you.

Bellmoro is committed to protecting your personal data and privacy. Our collection, use, and protection of your personal information is governed by our comprehensive Privacy Policy, which forms an integral part of these Terms and Conditions.

In brief, Bellmoro collects personal data — including name, contact information, delivery address, and payment details — solely for the purposes of fulfilling your orders, providing customer support, and improving your experience with our brand. We do not sell or share your personal data with third parties for marketing purposes.

We adhere to the provisions of India's Digital Personal Data Protection Act, 2023 (DPDP Act) and take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss. Please review our full Privacy Policy for comprehensive information on your data rights and our practices.

To the maximum extent permitted by applicable law, Bellmoro, its directors, employees, artisans, suppliers, and affiliates shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of the Website, purchase of products, or reliance on any information provided herein.

In no event shall Bellmoro's total liability to you for any claim arising out of or related to your purchase or use of our products exceed the amount actually paid by you for the product(s) giving rise to such claim.

Bellmoro makes no warranties, express or implied, that the Website will be available uninterrupted, error-free, or free from viruses or other harmful components. We reserve the right to suspend or discontinue any aspect of the Website at any time without notice.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation, or any other liability that cannot be excluded by law.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith mutual negotiation between the parties.

If an amicable resolution cannot be reached within 30 days, disputes shall be subject to the exclusive jurisdiction of the competent courts located in Agra, Uttar Pradesh, India.

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the rest of these Terms, which shall continue in full force and effect.

Bellmoro reserves the right to amend, update, or replace these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered customers by email.

Your continued use of the Bellmoro Website or placement of an order following any such changes constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically to stay informed of any changes.

If you disagree with a revised version of these Terms, you must discontinue use of the Website and may request deletion of your account by contacting support@bellmoro.com.

If you have any questions, concerns, or requests regarding these Terms and Conditions, your rights as a customer, or any aspect of your Bellmoro experience, our team is ready to assist.

We aim to respond to all legal and terms-related enquiries within 3 business days. For general customer service, our response time is within 24 business hours.